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How to respond to Member Complaints [news]

How you respond to complaints can be the difference between keeping and losing business.

If you're in a membership business and things go wrong with a given member (and they will), how you respond to his or her complaints can be the difference between keeping and losing that person's business. Armed with the following pointers, you can defuse a situation while ensuring that the professional reputation of your facility or organization remains intact.

 

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